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Terms

Terms of service

Effective from: 1 July 2026

§ 1. General provisions

  1. These terms set out the rules for the provision of digitisation and restoration services for recordings on VHS, VHS-C and S-VHS tapes by AMG Media, ul. Przyrodnicza 2, 05-126 Michałów-Grabina, Poland, Tax ID (NIP): 8542123967 (the "Service Provider").
  2. Contact: telephone +48 505 191 160, email: office@amgmedia.pl.
  3. Placing an order constitutes acceptance of these terms.

§ 2. Definitions

  1. Client - a natural person, legal person or organisational unit ordering the Service.
  2. Consumer - a Client who is a natural person concluding a contract not directly related to their business or professional activity.
  3. Media - VHS, VHS-C or S-VHS cassettes entrusted by the Client.
  4. Service - digitisation, picture and sound restoration, preparation of archival masters, cleaning or repair of Media, within the scope specified in the quote.
  5. Material - the content of the recording fixed on the Media and the files produced as a result of the Service.

§ 3. Scope of services

  1. Basic transfer includes digitisation, basic picture correction, basic audio level adjustment and delivery as an MP4 file encoded with AVC/H.264.
  2. Digitisation with restoration includes transfer to a digital file, full picture restoration using a tailored AviSynth workflow and professional audio processing using tools in the same class as iZotope RX. Picture restoration does not use artificial intelligence or generate details absent from the source material. Audio processing includes reducing noise and interference, improving speech clarity and levelling the volume, with the processing adjusted to the source material. Picture and audio restoration results depend on the recording quality and condition of the Media.
  3. In both options, the recording on each cassette is saved as one MP4 file with AVC/H.264 video. Blank sections at the beginning and end of the recording are removed. The file name includes the unique order ID and the cassette number within the order.
  4. Additional work, including preparation of archival masters, cleaning or repair of Media, and HD upscaling, requires separate agreement on scope and price. The exact scope of an order is confirmed before work begins.

§ 4. Quote and conclusion of the contract

  1. The Client contacts the Service Provider by telephone at +48 505 191 160 or by email at office@amgmedia.pl, stating the number, type and condition of the Media and the selected service.
  2. Before work begins, the Service Provider presents a quote based on the price list, agreed discounts and any additional services. The quote is valid for 30 days and includes the scope of work, the total price and the delivery date.
  3. The contract is concluded once the Client accepts the quote (by email or in another documented form).
  4. Work beyond the accepted scope (e.g. cleaning or repair of Media found during inspection to require such work) is carried out only after a separate quote and the Client's approval.

§ 5. Delivery and return of media

  1. Media may be delivered in person (by prior appointment), by courier to the Service Provider's address, or via a parcel locker.
  2. The Client should pack the Media so that they are protected in transit (bubble wrap, rigid box). The Service Provider is not liable for damage arising in transit to the studio.
  3. After completion, the Service Provider returns the Media. The service price includes saving the files to the Client's own USB flash drive or external drive, or providing a cloud download link. The file delivery method is agreed before the order is accepted.
  4. Saving the files to a USB flash drive supplied by the Service Provider or to a Blu-ray disc is available for an additional fee. The fee is agreed with the Client before work begins and included in the quote.
  5. The cassette return method and shipping costs are agreed with the Client before the order is accepted and included in the quote.

§ 6. Performance of the service

  1. The delivery date is set out in the quote. Digitisation takes place in real time, and restoration and quality control require additional time.
  2. Every item of Media is inspected before playback. Media with mould or mechanical damage are not played without prior cleaning or repair (§ 4(4)).
  3. The Service Provider keeps a backup copy of the files for 30 days after the Client confirms receipt, and then permanently deletes it, unless extended archiving has been agreed.

§ 7. Media condition and liability

  1. Magnetic tape degrades naturally. The Client acknowledges that file quality is limited by the condition and recording quality of the Media, and that playing back Media in poor technical condition - despite the utmost care - may reveal or worsen existing damage.
  2. The Service Provider is not liable for defects in the Material arising from the condition of the Media, the quality of the original recording or pre-existing damage.
  3. The Service Provider's liability towards Clients who are not Consumers is limited to the amount of the fee for the Service. Nothing in these terms excludes or limits Consumer rights arising from applicable law.

§ 8. Copyright and content

  1. The Client declares that they hold the rights to the Material, or the permissions required to order the Service (personal, family, self-produced or company recordings).
  2. The Service Provider does not copy commercial releases or other material covered by third-party copyright, and may refuse orders concerning unlawful content.
  3. The Service Provider treats the Material as confidential: it is not shared with third parties and is used only to the extent necessary to perform the Service.

§ 9. Payment

  1. Basic transfer with basic picture correction, basic audio level adjustment and AVC/H.264 delivery costs PLN 70 per cassette. Digitisation with full picture restoration using a tailored AviSynth workflow and professional audio processing costs PLN 200 per cassette. In both options, the price per cassette applies regardless of recording length. A cassette containing only a short recording is charged at the full rate for the selected option: PLN 70 or PLN 200.
  2. Checking a cassette's contents is free of charge, including when the cassette proves to be blank or unreadable. The free check does not include repairs, cleaning or additional work to recover a recording; the scope and price of such work are agreed separately in accordance with § 4.
  3. Volume discounts may be agreed individually before an order is accepted. Additional work and any delivery or storage device costs require prior agreement in accordance with § 4 and § 5.
  4. The fee is set out in the accepted quote. For collection in person, payment is made on collection. For orders sent by post or courier, payment is made by bank transfer to the account indicated by the Service Provider, following prior contact and agreement on the order.
  5. For collection in person, the files and Media are handed over when the order is paid for. For orders sent by post or courier, files are released and Media sent back once payment has been received, unless agreed otherwise.

§ 10. Withdrawal from the contract (Consumers)

  1. A Consumer who has concluded a distance contract may withdraw from it within 14 days without giving a reason, by submitting a statement (e.g. by email).
  2. If, at the Consumer's express request, performance of the Service began before the withdrawal period expired, a withdrawing Consumer must pay for the services performed up to the moment of withdrawal.
  3. The right of withdrawal does not apply once the Service has been fully performed, if performance began with the Consumer's express prior consent and they were informed before performance that they would lose the right of withdrawal (Article 38(1)(1) of the Polish Consumer Rights Act).

§ 11. Complaints

  1. Complaints may be submitted by email to office@amgmedia.pl, describing the issue and providing contact details.
  2. The Service Provider handles a complaint within 14 days of receiving it and informs the Client of the outcome.
  3. A Consumer may use out-of-court complaint and redress procedures.

§ 12. Personal data

The processing of personal data and the confidentiality of entrusted recordings are described in the Privacy policy.

§ 13. Final provisions

  1. For matters not covered by these terms, Polish law applies, in particular the Civil Code and the Consumer Rights Act.
  2. The Service Provider may amend these terms for valid reasons; orders accepted before an amendment are governed by the previous wording.